Terms and conditions of use

Important Notice
Your use of the diamonds-andmore.com Web site constitutes your agreement with the terms and conditions outlined below, with any other terms and conditions stated herein, and with any applicable laws. These terms are subject to change without prior notice.

Return / Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds and exchanges must be accompanied  by a Sales Slip. Merchandise must be returned in the original condition and packaging. Worn, adjusted or damaged product cannot be refunded or exchanged.

No refunds will be issued on Special Orders, or merchandise that has been engraved, sized or otherwise altered.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned to us more than 15 days after delivery to the customer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@diamonds-andmore.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)

We may not be able to replace your item in the event your item is defective and can not be repaired by us, most items we sell are unique items to us with limited stock. If your purchased item meets the previously listed conditions for refund or exchange, then we may choose to issue you a refund if we can not repair your item.  If you need to return an item for any of the covered reason within the return and exchange policy period, send us an email at sales@diamonds-andmore.com and send your item to:

Diamonds and More
24 Merrimack Street
Lowell, MA 01852

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Copyright and Trademark
All contents are protected by U.S. and international copyright, © 2016 diamonds-andmore.com. All rights reserved. All software and other technology components of this Web site are protected by U.S. and international copyright, © Prestashop, or its affiliates and suppliers. All rights reserved .Diamonds-andmore.com reserves all of its rights with regard to those marks and any other trademarks or service marks appearing herein. This site may also contain trade names and trademarks of other companies that are the property of their respective owners.

Site Use
This site and its contents are provided solely for personal, noncommercial use and for no other purpose. Any downloading or copying of the materials herein is permitted for such personal, noncommercial use only. No right, title or interest in such materials is transferred to you upon such copying or downloading, and such materials may not be transferred, linked, reproduced, retransmitted or otherwise distributed or displayed, in whole or in part.

Product Images
We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

Pricing
We make every attempt to avoid errors in pricing and product information, but we are human. If a mistake does occur, we reserve the right to correct it, and in our sole discretion, to refuse or cancel any order placed for that item at the incorrect price. All prices listed on this site are in U.S. dollars

Links to Other Sites
Diamonds-andmore.com makes no representations or warranties about any other Web site you may access through this Web site. If there is a link to another Web site, such link does not constitute an endorsement of that site or the products or services contained therein and is provided solely as a convenience to you.

Disclaimer
Unless specifically noted, this site, its content or the information available on or through it is provided on an "as is" basis without warranties of any kind, either express or implied, including warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge that you use this site at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this site, and that Diamonds-andmore.com and its affiliates shall not be liable for any damages special, indirect or consequential of any kind related to your use of this site.

Warranties and Return Policy
Warranties and return rights concerning such products are governed by terms provided elsewhere in this site and by applicable law.

Choice of Law
If any disputes arise between us regarding your use of this Web site, such disputes shall be resolved according to the laws of the State of Massachusetts

User Communications
Any message you send to us via email, postcard, letter, voice mail or other transmission relating to your use of this site shall be and remain Diamonds-andmore.com  property, and Diamonds-andmore.com shall not be limited in any way in its use, promotional, commercial or otherwise. However, we will not use your full name in any such promotional use without your permission. You agree that no such messages will violate the rights of any third party or contain any libelous or otherwise unlawful materials. We save certain messages and emails on file for promotional and marketing purposes, but we are not required to and do not retain every such message.

Site Operator
Lowell Exchange, Inc., 24 Merrimack St., Lowell, MA 01852, in conjunction with its third party service providers, operates this Web site.