Shipments and Returns

Your shipment

Packages are generally dispatched within 48 hours after receipt of payment and are shipped via USPS with tracking and signature required. If you prefer delivery by UPS or FedEx with expedited service, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed. We advise you to group your items into one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be professionally packed and special care is taken to protect objects.

Return Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All refunds and exchanges must be accompanied  by a Sales Slip. Merchandise must be returned in the original condition and packaging. Worn, adjusted or damaged product cannot be refunded or exchanged.

No refunds will be issued on Special Orders, or merchandise that has been engraved, sized or otherwise altered.

To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@diamonds-andmore.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)

We may not be able to replace your item in the event your item is defective and can not be repaired by us, most items we sell are unique items to us with limited stock. If your purchased item meets the previously listed conditions for refund or exchange, then we may choose to issue you a refund if we can not repair your item.  If you need to return an item for any of the covered reason within the return and exchange policy period, send us an email at sales@diamonds-andmore.com and send your item to:

Diamonds and More
24 Merrimack Street
Lowell, MA 01852

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Diamonds and More, 24 Merrimack Street, Lowell MA 01852